@article{MAKHILLTSS201914624798,
    title = {Bureaucracy Re-Functionalization in Health Services in the
Health Care Center of Parepare City},
    journal = {The Social Sciences},
    volume = {14},
    number = {6},
    pages = {236-241},
    year = {2019},
    issn = {1818-5800},
    doi = {sscience.2019.236.241},
    url = {https://makhillpublications.co/view-article.php?issn=1818-5800&doi=sscience.2019.236.241},
    author = {Rasidin,Juanda and},
    keywords = {Re-functionalization,bureaucracy,services,health,programs,SOP},
    abstract = {This study sought to evaluate the performance of health care bureaucratic apparatus in conducting
its duties and functions as public service. The duties and functions of the bureaucracy are to bring the quality
of public services at the same time and searching a model of public service to deal with the dynamics of society
as objects of public services. The apparatus faced the challenge in increasing quality of service which people
have great hopes, especially, in health services with a variety of programs to achieve social welfare. In relation
to public services, especially, in health care which seeks to provide and display a quality service based on the
operational procedure standards to create public satisfaction in handling health care. In this study, attempts to
analyze aspects of the implementation of the basic tasks and functions to describe the activity of medical
authorities in implementing SOP in the health service to do a re-functionalization of the bureaucracy in
health service. This research is descriptive research, so that, the analysis is qualitative. Data were collected
through observation, interviews and documentation. The results showed that the performance of the apparatus
in the application of duty and function in handling the health care has not run optimally given the expectation
of the public is not handled properly. This is due to the quality of personnel is still low, inadequate health
infrastructure and SOP that there has not been doing community development. But the fact is already running
but is not maximized, so, necessary for restructuring the health care bureaucracy.}
    }