@article{MAKHILLTSS201712224123,
    title = {Reference Service at School Library: Going Virtual or Not?},
    journal = {The Social Sciences},
    volume = {12},
    number = {2},
    pages = {227-231},
    year = {2017},
    issn = {1818-5800},
    doi = {sscience.2017.227.231},
    url = {https://makhillpublications.co/view-article.php?issn=1818-5800&doi=sscience.2017.227.231},
    author = {Destiya and},
    keywords = {Reference service,internet,virtual reference,ask librarian,school library},
    abstract = {School library as a learning center has an important role to help students working on their
assignments with reference service. However, various devices, emerging internet and popular search engines
and online encyclopedias run them to search information from virtual space instead of library and therefore are
marginalizing library reference service. Nevertheless, the richness of information resources from the internet
has counterproductive effects on students in constructing and articulating information based on their
understanding. Derived from there, this study is going to study how reference service transformation is
beneficial for students in learning process at school. This study is using qualitative approach with in-depth
interview and non-participant observation at Surya International School Jakarta (SISJ). Findings from this study
show that students would rather search information online from their own gadget than go to the library to
research on their assignments. The result of this study is school library has to transform reference service from
conventional to virtual based on the newest ICT commonly used by students. Ask librarian one of the device
based reference services can be an alternative solution for students in working on their assignments. This study
is expected to give a new perspective on school library reference service in digital era.}
    }