@article{MAKHILLTSS2017121124511,
    title = {The Analysis of Building Permit Service Quality at Agrarian and
Spatial Planning Department Office of Makassar City},
    journal = {The Social Sciences},
    volume = {12},
    number = {11},
    pages = {2072-2076},
    year = {2017},
    issn = {1818-5800},
    doi = {sscience.2017.2072.2076},
    url = {https://makhillpublications.co/view-article.php?issn=1818-5800&doi=sscience.2017.2072.2076},
    author = {Suparman,Manan and},
    keywords = {Analysis,service quality,building permit,discipline,Agrarian,verification},
    abstract = {The purpose of this research was to determine the service quality of building permit or known as Izin
Mendirikan Bangunan (IMB) at Agrarian and Spatial Planning Department Office of Makassar. This research
used qualitative approach. The procedure of collecting data contained of interviews, observations and
documentation. The research informants were from the officers at Agrarian and Spatial Planning Department
Office of Makassar and also involving the citizens. The descriptive analysis was used to analyze the data by
reduction, display, verification and conclusion drawing. The results showed that the service quality of building
permit (IMB) at Agrarian and Spatial Planning Department Office of Makassar defined as good category in the
matters of accuracy, non-discriminative, responsibility, fairness, preciseness, discipline, respect, hospitality,
security and comfort. But it positioned as poor in giving simple procedures of the services, clarity assurance,
time management, complete facilities and accessibility.}
    }