@article{MAKHILLTSS201712924436,
    title = {Perceived Communication Channels Based on Role Understanding
Competency among Managers and Employees in Selected Industries Inrwanda},
    journal = {The Social Sciences},
    volume = {12},
    number = {9},
    pages = {1553-1559},
    year = {2017},
    issn = {1818-5800},
    doi = {sscience.2017.1553.1559},
    url = {https://makhillpublications.co/view-article.php?issn=1818-5800&doi=sscience.2017.1553.1559},
    author = {Maniraho and},
    keywords = {Role understanding competency,media richness,communication channels,negative,Malaysia},
    abstract = {Now a days, communication technologies that support organizational communication have became
commonly more used than in the past, the question of what is their perceived richness between tradition and
modern communication. This study aims to examine the most used communication channels among seven
communication channels namely: face-to-face, addressed document, mobile telephone, fixed line telephone,
SMS, e-mails and Facebook based on role understanding competency. The findings revealed that most used
communication channel was e-mail followed by addressed documents, face-to-face, land line telephone, mobile
telephone, SMS and Facebook. The results also showed that there is a negative relationship between the role
understanding competency and the level of effectiveness of communication channels.}
    }