@article{MAKHILLTSS2016112924059,
    title = {Investigating the Relationship Between the Implementation of
Healthcare Reformin Public Health Centers with the Insured
Satisfaction of HealthInsurance Administration of
North Khorasan(Using SERVQUAL Model)},
    journal = {The Social Sciences},
    volume = {11},
    number = {29},
    pages = {6872-6878},
    year = {2016},
    issn = {1818-5800},
    doi = {sscience.2016.6872.6878},
    url = {https://makhillpublications.co/view-article.php?issn=1818-5800&doi=sscience.2016.6872.6878},
    author = {Ahmad Nategh and},
    keywords = {Healthcare reform plan,health insurance organization,insurance services,satisfaction of insured,Iran},
    abstract = {With the aim of satisfying and real social justice among the different groups of the society and also
the necessary and sufficient facilities in order to provide the better health services, effective accountability,
transformation of the health system from the 1st may 2014 in the country was carried out. In this study, the
different dimensions and impacts of this important on the amount of insured satisfaction of North Khorasan
Province is investigated. Society of this study includes the insured population those covered by
Administration of Health Insurance of Northern Khorasan with the number of 690,000 people. As regards, this
study has been survey and statistical society is all those covered by the Administration of Health Insurance
of Northern Khorasan Province. The data is collected by questionnaire and for analyzing the data, descriptive
statistics and SPSS20 Software is used, for factor analysis and structural equation, the Lisrel8.8 Software has
been used. Based on the input received from the statistical tools and results in this research, all hypotheses
have been confirmed. It is worth noting that the results achieved indicate the significant relationship of the
implementation of healthcare reform in health centers (public) with the level of insured satisfaction of
Administration of Health Insurance of Northern Khorasan.}
    }