@article{MAKHILLJEAS2019142118607,
    title = {Development of Complaint Management System},
    journal = {Journal of Engineering and Applied Sciences},
    volume = {14},
    number = {21},
    pages = {7892-7898},
    year = {2019},
    issn = {1816-949x},
    doi = {jeasci.2019.7892.7898},
    url = {https://makhillpublications.co/view-article.php?issn=1816-949x&doi=jeasci.2019.7892.7898},
    author = {Nur Izzati Binti Mohd and},
    keywords = {Feedback,dissatisfaction,complaint,management,performance,satisfaction},
    abstract = {In order to make big leaps in delivering customer satisfaction, the organization does every possible
aspect in maintaining the qualities of the services. As this is the online Era where everything is online we need
to develop a system in online which is very useful to measure customer satisfaction where the issues of the
customers can be registered online and resolved by the company. The purpose of this project is to greatly
lighten the load on the company’s end as the entire process of taking complaint is automated. With this, the
company can access the customer dissatisfaction in a faster way, avoid data redundancy and remove the
resources such as papers for data saving. To use the system, new user need to register in order to login. With
the development of this research, the company can evaluate the issues and dissatisfaction found, check how
the use of these systems may contribute to better performance of the administrative processes, improve
management and allow for higher quality decision-making.}
    }