@article{MAKHILLJEAS2019141718310,
    title = {Libraries e-Service Quality by Education Level: Evidence and Issues},
    journal = {Journal of Engineering and Applied Sciences},
    volume = {14},
    number = {17},
    pages = {6474-6477},
    year = {2019},
    issn = {1816-949x},
    doi = {jeasci.2019.6474.6477},
    url = {https://makhillpublications.co/view-article.php?issn=1816-949x&doi=jeasci.2019.6474.6477},
    author = {Malek,Haitham,MI and},
    keywords = {e-Services,higher education,education level,internet-based libraries,quality,speed},
    abstract = {How students perceive the standard of e-Services in a higher educational setting having libraries
based on, the internet is the major topic of this study. Data collection was through a survey using a structured
questionnaire and the study population consists of higher education students in the United States. Two things
led to the use of random sampling in this study selection of a representative sample and a large number of
persons making up the study population. The 109 of the students in the sample population were involved in
this study. One-way ANOVA was used to test the research hypothesis. The dependent variable was e-Service
quality while education levels served as the independent variable. Delivery speed, functions and content of
the website and ease of use were used to measure e-Service quality. It was observed that there exists no
significance between education level and e-Service quality perceptions of the higher education institution
students in the US. This is a confirmation of the results obtained in previous studies on the education level of
the participants.}
    }