@article{MAKHILLJEAS201813115404,
    title = {Shipper’s Perceptions of Aviation Logistics Service Quality (LSQ) of
Air Freight Provider},
    journal = {Journal of Engineering and Applied Sciences},
    volume = {13},
    number = {1},
    pages = {1-6},
    year = {2018},
    issn = {1816-949x},
    doi = {jeasci.2018.1.6},
    url = {https://makhillpublications.co/view-article.php?issn=1816-949x&doi=jeasci.2018.1.6},
    author = {Nor,Md,Rohail,Suzari,Mohammad and},
    keywords = {shippers,logistics service quality,Air freight provider,airfreight service quality},
    abstract = {This research investigates logistics service quality of the air freight provider from a shipper&#146:s
perspective in Malaysia. The multiple empirical case studies are used to collect data from the shipper&#146:s
perspective. Findings suggest there are five main factors that represent air freight service quality of the air
freight provider. They are ground handler attitude, fast delivery, communication and information sharing,
product reliability and price. These findings contribute to the current theory of Logistics Service Quality (LSQ)
with specifically enhance our understanding of air freight service quality. These findings contribute to the
current theory of air freight service quality where it is still underdeveloped. This research studies LSQ from
shippers perspective only. Findings from this study has developed better our current understanding of logistics
service, particularly in air freight sector. Thus, this study is pioneer that offers a study on LSQ in air freight
perspective and explore the elements of air freight service quality. Findings from this study not only enhance
current knowledge on air freight LSQ but also assist the government to help air freight provider to support
themselves as a preparation to become the major player of Aeropolis city in Malaysia.}
    }