@article{MAKHILLJEAS2017122114951,
    title = {Managing Conflict in the Supply Chain
(Case Study: Telecommunication Company in Indonesia)},
    journal = {Journal of Engineering and Applied Sciences},
    volume = {12},
    number = {21},
    pages = {5433-5436},
    year = {2017},
    issn = {1816-949x},
    doi = {jeasci.2017.5433.5436},
    url = {https://makhillpublications.co/view-article.php?issn=1816-949x&doi=jeasci.2017.5433.5436},
    author = {Syeh,Heru Kurnianto,Achmad and},
    keywords = {Conflict,supply chain,telecommunication,case study,telecommunication},
    abstract = {Managing conflicts in the supply chain was still need to be explored in term of causes, processes and
results. There are many differences between conflicts in the organization and conflicts in the supply chain. This
study was conducted in qualitative approach use case study method to obtain the holistic and meaning of
organizational and managerial process. Data were collected use interview to 3 managers in the supply chain of
telecommunication company, its supplier and its distributor. Data analysis was conducted for data reduction,
data display and data verification and use Weft QDA Software to support. Findings are classified into 3 themes,
causes, processes and results.}
    }