@article{MAKHILLRJAS2012739196,
    title = {Effectiveness of ISO Implementation in Teaching and Learning at UKM: An Insight into Students’ Perception},
    journal = {Research Journal of Applied Sciences},
    volume = {7},
    number = {3},
    pages = {151-157},
    year = {2012},
    issn = {1815-932x},
    doi = {rjasci.2012.151.157},
    url = {https://makhillpublications.co/view-article.php?issn=1815-932x&doi=rjasci.2012.151.157},
    author = {Sity,Roziah Sidik Mat,Dzuraidah Abd.,Nazri and},
    keywords = {ISO 9001,quality management system,continual quality improvement,teaching and learning,stakeholders,academic programme},
    abstract = {The Universiti Kebangsaan Malaysia (UKM) attained its ISO 
  9001 certification for the management of undergraduates’ examination in 
  2003. Since 2006, the registration scope has been extended to include six other 
  core processes related to teaching and learning namely: programme development, 
  promotion and students enrolment, students registration, teaching, management 
  of examination and conferment of awards. As part of university’s initiatives 
  on continual quality improvement for teaching and learning processes, an evaluation 
  on the effectiveness of the ISO implementation has been carried out for different 
  level of staffs as well as internal customers that include students. This study 
  reports the findings from a recent study aimed at identifying the effectiveness 
  of the ISO implementation from the undergraduates perspective focusing on the 
  quality policy, quality objectives and work instructions. The study involved 
  300 respondents from 14 faculties. Data is obtained using a survey questionnaire 
  and analysed using the SPSS. For the purpose of this study, the descriptive 
  statistical approach is deployed which includes analysis on frequency, percentage, 
  mean, cross tabulations and correlation coefficient. Results from the study 
  indicated that the undergraduates are satisfied with the quality management 
  implementation related to the quality policy, quality objectives and work instructions 
  that supports the management of academic programmes. Based on the study, improvements 
  to the management of the academic programme will be proposed in-line with the 
  requirements of the ISO already in place.}
    }