@article{MAKHILLPJSS20191667743,
    title = {The Relationship Between Critical Success Factors of Total Quality Management
Implementation and Individual Readiness for Change among Yemeni Oil Units: the
Conceptual Framework Development},
    journal = {Pakistan Journal of Social Sciences},
    volume = {16},
    number = {6},
    pages = {187-193},
    year = {2019},
    issn = {1683-8831},
    doi = {pjssci.2019.187.193},
    url = {https://makhillpublications.co/view-article.php?issn=1683-8831&doi=pjssci.2019.187.193},
    author = {Qais Ahmed and},
    keywords = {Critical success factors,TQM,individual readiness for change,oil companies,Yemen},
    abstract = {There currently exists a wealth of research on
Total Quality Management Practices (TQMps) as a
multidimensional construct on individual readiness
regarding the implementation of TQM. Nevertheless,
there exists a dearth of literature detailing the mechanism
by which Total Quality Management Practices (TQMps)
comes to have an impact on Individual Readiness For
Change (IRFC). Questionnaires were self-administered to
360 Yemen Oil Units (YOUs) employees in August and
January 2017 with 51% rate of return selected using
stratified random sampling methods. The Structural
Equation Modelling (SEM) analysis validated Total
Quality Management Practices (TQMps) as the greatest
indicator of individual readiness for change. TQMps were
also found to increase individual readiness for change.
This research attempts to further clarify the relationships
between TQM practices and individual readiness for
change. To increasing individual readiness for change
regarding total quality management implementation,
organization must understand the six dimension of total
quality management. Thus, the study is aimed to show
insights in individual readiness for change regarding
TQM implementation at oil companies at Yemen. There
is a limited empirical studies in Yemen. Therefore, this
study is aimed to carried out a conceptual framework for
analysing the variables influencing individual readiness
for change for implementing of TQM. As the organization
responsible for providing revenue of government, oil
companies should be the first to increasing employee’s
readiness for TQM implementation to better provide good
and service in the global marketing. Hence, this study
may offer many managerial take-away implications for
practitioners and policy makers to improve TQM
practices level as well as the high level of IRFC regarding
TQM implementation.}
    }