@article{MAKHILLPJSS20141117673,
    title = {A Comparative Analysis of Effects of Internet on Customers-Staff Informal Relationship in Selected Banks in Southwestern Nigeria},
    journal = {Pakistan Journal of Social Sciences},
    volume = {11},
    number = {1},
    pages = {7-15},
    year = {2014},
    issn = {1683-8831},
    doi = {pjssci.2014.7.15},
    url = {https://makhillpublications.co/view-article.php?issn=1683-8831&doi=pjssci.2014.7.15},
    author = {Kolawole Taiwo,Adeigbe Kayode,Zaggi,Owonibi and},
    keywords = {Internet use,social relationship,informal relationship,banks,ICTs},
    abstract = {This empirical study focused on the “The Effects of Internet Use on Customer-Staff 
  Social Interaction in Selected Banks in Southwestern Nigeria”. Methodologically, 
  the study used structured questionnaire to obtain quantitative data from a sample 
  size of five hundred customers. That is, one hundred customers in each of the 
  selected banks using grab sampling technique. Result of the study shows that 
  24.1% of the respondents in First Bank Plc disagreed with the statement that 
  the high volume of internet facilities negatively affect social interaction 
  between staff and customer while 30.3% strongly agreed that there is no good 
  social relationship between staff and customers because of internet connectivity 
  in my bank. In Guaranteed Trust Bank Plc, 24.5% strongly disagree that the volume 
  of internet facilities is responsible for poor social interaction while 25.2% 
  agreed that there is no good social relationship between staff and customers 
  because of internet connectivity in my bank. Findings in Skye Bank Plc shows 
  that 24.1% of the respondents disagreed that the volume of internet facilities 
  is responsible for negative relationship between staff and customers while 39.4% 
  of the respondents strongly agreed that there is no good social interaction 
  between staff and customers because of internet connectivity. In the case of 
  UBA Plc, 44.1% were neutral about the volume of internet facilities causing 
  negative relationship among staff and customers while 24.1% strongly agreed 
  that internet connectivity is responsible for poor social interaction among 
  staff and customers and finally in Zenith Bank Plc, 23.1% agreed that the volume 
  of internet facilities is responsible for negative social interaction between 
  workers and customers while 25.1% disagreed that there is no good social interaction 
  between staff and customers. The study concludes that while internet application 
  and use for banking operations and services becomes a core central management 
  value, it should be cultural friendly. That is it should accommodate informal 
  relationship among the stakes for proper and adequate expression.}
    }