@article{MAKHILLPJSS20131017636,
    title = {The Impact of the King Abduallah (II) Award for Excellence in Government Performance and Transparency in Enhancing the Service Delivery of Public Sector in Jordan},
    journal = {Pakistan Journal of Social Sciences},
    volume = {10},
    number = {1},
    pages = {35-40},
    year = {2013},
    issn = {1683-8831},
    doi = {pjssci.2013.35.40},
    url = {https://makhillpublications.co/view-article.php?issn=1683-8831&doi=pjssci.2013.35.40},
    author = {Hyam},
    keywords = {Excellence awards,quality,change,performance,training},
    abstract = {This study is aimed at investigating the impact of the King 
  Abduallah (II) Award for Excellence in Government Performance and Transparency 
  in enhancing the service delivery of public sector in Jordan. To achieve the 
  study aim, a questionnaire was conducted and distributed to 10 top level senior 
  officials and 10 employees to each of the winning government organizations. 
  The questionnaire is designed to investigate the extent of change occurred on 
  a five-point scale as a result of participation in the award’s 
  competition and to assess the framework of spreading the culture of quality 
  as a prerequisite for the preparation phase of this award. Additionally, in-depth 
  interviews were conducted with key individuals in charge of the transformation 
  of public sector organizations who won the award where the preparation, change 
  and the results phases were discussed thoroughly. The results of the in-depth 
  interviews commonly shared the composition of a team specifically for the application 
  of the award’s criteria and all 
  involved bodies either set a strategic plan or reviewed and updated the already 
  existing one. The questionnaires showed that 66.2, 67.5, 64.3 and 70.5% of the 
  respondents in the Ministry of trade and industry, Jordan Industrial Estate 
  Corporation, The Jordan Institution for Standards and Metrology (JISM). The 
  Customs Department Ministry of Finance, respectively believe that a dramatic 
  change has occurred. The award created a great impact on the governmental organizations 
  yet more efforts are required such intensive awareness sessions intensive training 
  programs for the assessors in order to be fully knowledgeable about the award 
  detailed criteria and how to apply it for each institution as well as thorough 
  studies of the particular organizations to be assessed.}
    }