@article{MAKHILLPJSS20131047666,
    title = {Student Assessment of Service Quality in Sport in Tertiary Education: A Developing Country Perspective},
    journal = {Pakistan Journal of Social Sciences},
    volume = {10},
    number = {4},
    pages = {166-170},
    year = {2013},
    issn = {1683-8831},
    doi = {pjssci.2013.166.170},
    url = {https://makhillpublications.co/view-article.php?issn=1683-8831&doi=pjssci.2013.166.170},
    author = {Dayaneethie,Jeevarathnam Parthasarathy and},
    keywords = {Expectations,perceptions,service quality,assurance,empathy,sport offering,service quality dimensions,gaps},
    abstract = {University sport is affiliated to University Sports South 
  Africa (USSA) which is recognised as the official national co-ordinating sports 
  structure for the regulation and organisation of all university sports activities 
  in South Africa. The university sports department houses a variety of sport 
  and provides for all levels of competition. The university provides a range 
  of pathways for people to fulfil their sporting potential, varying from lunchtime 
  social recreation or right to international competition. Although, the university 
  remains a strong competitor in major sport codes there is a general decline 
  in student physical activity as evidenced by low participation rate by students 
  in competitive sport the number of sport codes being reduced and low usage of 
  facilities for recreational purposes. The aim of this study was to investigate 
  students’ expectations and perceptions 
  of the sport offering at the university. A total of 400 students completed the 
  survey using a questionnaire developed from the SERVQUAL instrument. All the 
  service quality dimensions in the students’ 
  surveys of sport at the university contain negative mean gap scores. From these 
  findings, specific gaps in the service quality dimensions can be identified 
  and closed. Assurance and empathy were identified as good predictors of service 
  quality.}
    }