Christina  Vanathas, Manimekalai  Jambulingama, Jayasutha  Matiah, 
    Non-Verbal Communication and Satisfaction on the Banking Industry,
    International Business Management,
    Volume 10,Issue 4,
    2016,
    Pages 324-328,
    ISSN 1993-5250,
    ibm.2016.324.328,
    (https://makhillpublications.co/view-article.php?doi=ibm.2016.324.328)
    Abstract: The aim of the study is to investigate the relationship between non-verbal communication and customer satisfaction in the banking industry. Recent researches show that non-verbal communication plays a vital role in communication especially in the banking industry. Therefore, this study intends to explore the relationship between non-verbal communication cues and customer satisfaction. A total of 150 banking customers participated in this study. The study revealed that non-verbal communication such as facial expressions and head movement significantly influences customer satisfaction.
    Keywords: Non-verbal communication;facial expressions;customer satisfaction;banking industry;relationship