TY  - JOUR
T1  - The Influence of Organizational Communication Toward the
Quality of Employee&#146;s Service at Office of Gorontalo City
AU - Abdussamad, Zuchri 
JO  - International Business Management
VL  - 11
IS  - 6
SP  - 1218
EP  - 1222
PY  - 2017
DA  - 2001/08/19
SN  - 1993-5250
DO  - ibm.2017.1218.1222
UR  - https://makhillpublications.co/view-article.php?doi=ibm.2017.1218.1222
KW  - Organizational communication
KW  -quality of service
KW  -communication
KW  -respondents
KW  -influence
KW  -articulated
AB  - This research aims at analyzing the extent of organizational communication influence on the quality
of service that provided by the employees at office of Gorontalo City. This research uses quantitative method.
The data are analyzed using path analysis and observation, documentation and questionnaire as data collection
method. This questionnaire has previously tested its validity and reliability. The number of respondents in this
research is 32 respondents. The analysis shows that organizational communication that comprises of internal
communication (X<sub>1</sub>) and external communication (X<sub>2</sub>) simultaneously influence the quality of employee&#146;s service (Y) at the office of Gorontalo City by 0.757. This means that the quality of service provided by the employees
is largely determined by the clarity of organizational communication at the sub-district office and that the
effectiveness of the communication such as the information of sub-district programs to the community.
In addition, internal communication (X<sub>1</sub>) partially influences the quality of service provided by the employee 1
(Y) at the office of Gorontalo City by 0.662. Internal communication will be able to influence the quality of
service if ideas are exchanged horizontally and vertically within the organization that directly causes the jobs
and tasks to be regulated and well controlled. Meanwhile, the external communication (X<sub>2</sub>) partially influences 
the quality of employee&#146;s service (Y) by 0.215 (21.5%). This external organizational communication is the
communication among the leader, employees and community in which the organizational programs are clearly
articulated and communicated with the community to gain their support as service users.
ER  -