TY  - JOUR
T1  - Consumer Court: Towards a Better Consumer Protection in Malaysia
AU - Zakuan, Zeti Zuryani Mohd AU - Ismail, Rahmah AU - Yusoff, Sakina Shaik Ahmad AU - Markom, Ruzian 
JO  - International Business Management
VL  - 9
IS  - 6
SP  - 1495
EP  - 1499
PY  - 2015
DA  - 2001/08/19
SN  - 1993-5250
DO  - ibm.2015.1495.1499
UR  - https://makhillpublications.co/view-article.php?doi=ibm.2015.1495.1499
KW  - Consumer protection
KW  -consumer redress
KW  -Consumer Protection Act 1999
KW  -Small Claims Court
KW  -Malaysian Tribunal for Consumer Claim
KW  -Malaysia
KW  -Consumer Protection Act 1979 (Thailand)
KW  -Consumer Protection Board (Thailand)
KW  -Consumer Case Procedure Act 2008 (Thailand)
KW  -Thailand
AB  - Consumers as the largest economic group play an important role in the government economic decision making. Two third of all spending in the economy is by the consumers, thus, they deserve protection when dealing with the traders. Currently, substantive law is the best protection available to the consumer. However, substantive law alone is not enough. Effective consumer redress mechanism should be established to enable consumer to channel their claims against the traders. The need to have consumer redress mechanism in handling consumer matters is due to the importance of consumers to the economy of the country. Consumer needs a specific court with experienced judges in the field of consumerism. Most consumer disputes involve trader who is well verse with the law and capable of employing lawyers specialising in the specific areas of law as opposed to consumer who is a first timer and knows nothing about his rights. By having the specific court, consumers will be well treated by the system. Based on doctrinal research and by applying content analysis method, this study will review small claims court and Malaysia Tribunal for consumer claim in providing redress to consumers in Malaysia. By looking at the situation in Thailand, the study propose the establishment of consumer court, so that consumers are able to be relieved promptly and effectively from the damage suffered.
ER  -