Md. Aminul  Islam, Dayang Hasliza Muhd  Yusuf, Abul Bashar  Bhuiyan, 
    Taxpayers’ Satisfaction in Using E-Filing
System in Malaysia: Demographic Perspective,
    The Social Sciences,
    Volume 10,Issue 2,
    2015,
    Pages 160-165,
    ISSN 1818-5800,
    sscience.2015.160.165,
    (https://makhillpublications.co/view-article.php?doi=sscience.2015.160.165)
    Abstract: This study attempted to investigate the influence of demographic factors on E-filing user satisfaction
in Malaysia. The data were collected from randomly selected respondents using survey method from all states
of Malaysia. The findings indicate that age and occupation affect tax prayers E-filing user satisfaction in
Malaysia. However, race, gender and education were not significant factors in gauging user satisfaction
on E-filing in Malaysia. Findings reveal that all respondents have committed to file their income taxes via E-filing
next year despite of average user satisfaction rate with the mean of 3.62 out of 5 scale. The findings should
assist Malaysian Inland Revenue Board in formulating new strategies on improving E-filing user satisfaction
to achieve their goal of having 80% of Malaysian tax payers to use E-filing in future.
    Keywords: E-filing;user satisfaction;demography;malaysia;guaging user