Kolawole Taiwo  Olabode, Adeigbe Kayode  Yinus, Zaggi  Hillary, Owonibi  Elizabeth, Komolafe  Ifeoluwa, 
    A Comparative Analysis of Effects of Internet on Customers-Staff Informal Relationship in Selected Banks in Southwestern Nigeria,
    Pakistan Journal of Social Sciences,
    Volume 11,Issue 1,
    2014,
    Pages 7-15,
    ISSN 1683-8831,
    pjssci.2014.7.15,
    (https://makhillpublications.co/view-article.php?doi=pjssci.2014.7.15)
    Abstract: This empirical study focused on the “The Effects of Internet Use on Customer-Staff 
  Social Interaction in Selected Banks in Southwestern Nigeria”. Methodologically, 
  the study used structured questionnaire to obtain quantitative data from a sample 
  size of five hundred customers. That is, one hundred customers in each of the 
  selected banks using grab sampling technique. Result of the study shows that 
  24.1% of the respondents in First Bank Plc disagreed with the statement that 
  the high volume of internet facilities negatively affect social interaction 
  between staff and customer while 30.3% strongly agreed that there is no good 
  social relationship between staff and customers because of internet connectivity 
  in my bank. In Guaranteed Trust Bank Plc, 24.5% strongly disagree that the volume 
  of internet facilities is responsible for poor social interaction while 25.2% 
  agreed that there is no good social relationship between staff and customers 
  because of internet connectivity in my bank. Findings in Skye Bank Plc shows 
  that 24.1% of the respondents disagreed that the volume of internet facilities 
  is responsible for negative relationship between staff and customers while 39.4% 
  of the respondents strongly agreed that there is no good social interaction 
  between staff and customers because of internet connectivity. In the case of 
  UBA Plc, 44.1% were neutral about the volume of internet facilities causing 
  negative relationship among staff and customers while 24.1% strongly agreed 
  that internet connectivity is responsible for poor social interaction among 
  staff and customers and finally in Zenith Bank Plc, 23.1% agreed that the volume 
  of internet facilities is responsible for negative social interaction between 
  workers and customers while 25.1% disagreed that there is no good social interaction 
  between staff and customers. The study concludes that while internet application 
  and use for banking operations and services becomes a core central management 
  value, it should be cultural friendly. That is it should accommodate informal 
  relationship among the stakes for proper and adequate expression.
    Keywords: Internet use;social relationship;informal relationship;banks;ICTs