TY  - JOUR
T1  - Evaluation Skills with Support of Multicriteria Modeling
AU - Felipe Falcao Sobral, Marcos AU - do Ceu Sena de Moura, Maria 
JO  - International Business Management
VL  - 10
IS  - 1
SP  - 1
EP  - 8
PY  - 2016
DA  - 2001/08/19
SN  - 1993-5250
DO  - ibm.2016.1.8
UR  - https://makhillpublications.co/view-article.php?doi=ibm.2016.1.8
KW  - Multicriteria decision aid
KW  -ELECTRE TRI
KW  -call center
KW  -training
KW  -competency management
AB  - The performance evaluation of competencies is one of the most promising tools for assessing human capital in organizations. However, the analysis of multiple axes at the same time is complex and prone to error. The aim of this study is to propose the use of multicriteria support to aid the decision maker in evaluating competencies. To this end, the multicriteria method called ELECTRE TRI was used to analyze the competencies and accomplish classification of the employees. The competencies axes, Skills, Knowledge and Attitude (SKA) are used in the method as criteria while the evaluated employees were the  “alternatives”. A field study involving 91 employees working in Call Center Company of Pernambuco State (Brazil) was conducted. The
results showed that it is possible to perform specific modeling for each type of function. In the groups of attendants, approximately 15% of workers demonstrated poor performance. Analogously, similar results were observed in 10% of managers. The model arises as a support in the processes of firing, hiring and training.
ER  -