TY - JOUR T1 - Factors That Affect the Adoption of Internet Banking in Malaysia AU - C-H. Soh, Patrick AU - Ong, Tze San AU - Hong, Yong Hoe AU - Teh, Boon Heng AU - Tan, Chun Ping JO - International Business Management VL - 8 IS - 2 SP - 55 EP - 63 PY - 2014 DA - 2001/08/19 SN - 1993-5250 DO - ibm.2014.55.63 UR - https://makhillpublications.co/view-article.php?doi=ibm.2014.55.63 KW - Internet banking KW -cost saving KW -features availability KW -security and privacy KW -convenience AB - This study identifies factors that induce consumers to adopt internet banking services. It analyses data from 200 respondents in Malaysia. The findings show that cost saving, risk and privacy, features availability and convenience are the key factors that influence consumers’ internet banking usage. These findings should encourage banks to improve their internet banking systems and implement them in a more user-friendly way in order to increase the level of adoption of internet banking by consumers. ER -