TY  - JOUR
T1  - The Responsiveness of Local Government onto Public Service:
The Case of the Conflict Area of Boundary Affirmation among
County and Magelang City
AU - Boedi Orbawati, Eny AU - , Yuwanto AU - Israwan Setyoko, Paulus AU - Suwitri, Sri 
JO  - The Social Sciences
VL  - 13
IS  - 6
SP  - 1174
EP  - 1185
PY  - 2018
DA  - 2001/08/19
SN  - 1818-5800
DO  - sscience.2018.1174.1185
UR  - https://makhillpublications.co/view-article.php?doi=sscience.2018.1174.1185
KW  - listening bureaucracy
KW  -stakeholders
KW  -boundary affirmation conflict
KW  -public service
KW  -Government responsiveness
KW  -city
AB  - Responsiveness is crucial in implementing the public service in regional autonomy era. However,
there are constraints in implementing the public service in the conflict area affirmation between county and
Magelang City. The obscurity of district boundaries and status of Magelang City resulted in the public service
in particular service licensing and land in this area to become obstructed. On one side is happening in the field
of public service those permissions dualism but on the other side of each local government district and
Magelang City cannot provide land administration services. This research aims to describe and analyze the
responsiveness of local government in the public service in the conflict area of boundaries affirmation among
county and Magelang City. The methods used in this research is a mix of qualitative and quantitative
approaches are converging. Data collection is done by survey, interview and documentation. Qualitative data
analysis done interactive model with the validity of the analysis methodology focusing on triangulation.
Triangulation source with the source and this means to compare and check behind the trust degree of an
information gained through time and different tools in qualitative research. Research results showed the local
government county and Magelang City has not been responsive in public services in the area of dispute the
limits assertion of the county and Magelang City. Yet, this responsiveness of local government in the public
service in the area of the disputed boundary area supported by the complex problems such as public service,
leadership and regulatory authority of public officials who are not able to listen to the grievances of the public
and haven’t broader priority of public interest in making the corresponding decisions of public service in
disputed boundary area. The study recommends doing collaborative action between the local government
counties and Magelang City as well as stakeholders, the mainstream public interest by developing listening
bureaucracy.
ER  -