TY  - JOUR
T1  - Reduction in the Quality of Service in Education and Medicine:
The Problem of Burnout Among Social Workers
AU - Kiseleva, Tatiana AU - Ogorodova, Tatiana AU - Kashapov, Mergalyas 
JO  - The Social Sciences
VL  - 11
IS  - 29
SP  - 7123
EP  - 7133
PY  - 2016
DA  - 2001/08/19
SN  - 1818-5800
DO  - sscience.2016.7123.7133
UR  - https://makhillpublications.co/view-article.php?doi=sscience.2016.7123.7133
KW  - Burnout syndrome
KW  -socionomic occupations
KW  -emotional detachment
KW  -professional stagnation
KW  -depression
AB  - Researchers dealing with burnout associate it with reduced psychosomatics. Many scientists
(B.E. Ashforth, D. van Dierendonck, C. Maslach, S.E. Jackson) report an increase in the quantity of employees
with symptoms of burnout which can lead to depression and declining quality of service. The survey covered
128 teachers, social workers and doctors. We were searching for answers to the following questions which
professions are most susceptible to burnout? What are the common and specific manifestations of burnout
among specialists? It was found that 2/3 of respondents had either some symptoms or persistent manifestations
of burnout; the majority of them were medical workers. The results of the study allowed us to draw conclusions
and provide recommendations on prevention and treatment of emotional exhaustion, depersonalization and
reduction of professional achievements. It is shown how responsibilities should be distributed among managers
and employees in order to prevent burnout and decreased work efficiency.
ER  -