@article{MAKHILLIBM2016101026317,
    title = {Surveying Satisfaction among Tehran Citizens Towards BRT Transport System},
    journal = {International Business Management},
    volume = {10},
    number = {10},
    pages = {1793-1798},
    year = {2016},
    issn = {1993-5250},
    doi = {ibm.2016.1793.1798},
    url = {https://makhillpublications.co/view-article.php?issn=1993-5250&doi=ibm.2016.1793.1798},
    author = {Mahdi and},
    keywords = {BRT lines,citizens satisfaction,physical dimension,the reliability dimension,the responsibility dimension,assurance and guarantee dimensions,empathy dimension},
    abstract = {BRT system is a bus rapid transit which has been adopted with metro system development by municipality in the form of public transportation in Tehran metropolitan to facilitate public transport and tackle the problem of traffic jams and air pollution. The present study studies the equipment, transport system standards and BRT based on library and field research to survey citizens’ satisfaction in using BRT lines on Chamran freeway. This study uses descriptive-survey method. In this study, standard SERVQUAL questionnaire is used to assess satisfaction of BRT lines users. In order to test the hypothesis, one samp let test is used.}
    }